Privacy Policy.
This Privacy Policy explains how Lando Interactive Inc. ("Lando," "we," "us," or "our") collects, uses, and shares personal information when you interact with our programs, websites, and other services (together, the "Services").
Separate privacy notices may apply to our employees, contractors, and job applicants.
Information we collect
We may collect the following categories of information.
Family and student information
- Contact and account information, such as names, contact details, account credentials, family relationships, and authorized adults.
- Enrollment, participation, and student activity information, such as school or grade, program selections, attendance, projects, responses, digital activity, progress information, instructor observations, and family communications.
- Safety, accommodation, and dismissal information, such as allergy, health, accessibility, emergency, custody, and authorized-pickup information.
- Classroom and program content, such as photographs, audio, transcripts, student projects, reports, and private family updates.
- Payment and support information, such as purchases, payment status, refunds, support communications, feedback, preferences, and consent choices. Our payment providers may collect and process payment information for us.
In this Policy, "Student Information" means personal information that identifies or relates to a student or the student's participation in a Lando program, whether provided by a family, school, student, or Lando personnel. It does not include a parent or legal guardian's own contact, account, or transaction information when that information is used without information that identifies or describes a student. We do not use Student Information for advertising.
Information relating to teachers, schools, and program partners
We may collect contact, role, school, schedule, program, and communications information from teachers, schools, and program partners to coordinate our programs and communicate with them.
Technical, analytics, and advertising information
When people use our websites, accounts, devices, or online features, we and our providers may collect technical and usage information, such as device and browser identifiers, approximate location, activity, referring pages, and technical logs. On public marketing pages, we may also collect advertising and conversion information. We treat this information as Student Information when it identifies or relates to a student.
Sources of information
We collect information:
- Directly from parents, guardians, teachers, schools, program partners, and other authorized adults.
- From students when they participate in a program or interact with our digital features.
- From Lando personnel who administer and document programs.
- Automatically when the Services are used.
- From advertising, analytics, payment, communications, and other service providers.
How we use information
We use personal information to:
- Provide, administer, personalize, support, analyze, secure, troubleshoot, and improve our programs and services.
- Manage enrollment, attendance, safety, authorized pickup, accommodations, family communications and reporting, payments, and support.
- Support instructor training, coaching, curriculum development, program quality, and internal operations.
- Protect our Services, users, and systems.
- Comply with legal and contractual obligations and establish or defend legal claims.
- Promote Lando to adults, measure the effectiveness of our advertising, reach adults who may be interested in Lando, and avoid showing certain advertisements to existing customers.
AI-assisted processing
We use AI tools to transcribe and analyze classroom audio for instructor coaching and program quality, including analysis of class-wide engagement and emotional tone. We may also use AI to help us handle customer-support requests and to analyze photographs. These tools may process text, audio, images, and related information on our behalf.
Lando personnel involved in instructor coaching, program quality, or customer support may review relevant source material and AI-generated information. We do not use classroom-audio analysis to evaluate individual students or make decisions about them.
How we disclose information
We may disclose personal information as follows.
Service providers
We use service providers to help with functions such as hosting and data storage, payments, communications, support, analytics, security, and AI-assisted processing. We require providers that handle Student Information to use it only to provide services to us and to protect it appropriately.
Parents, guardians, schools, and authorized adults
We may share Student Information with a student's parent or legal guardian, recipients they authorize, and school personnel specifically authorized to support the student's program. Hosting, sponsoring, or funding a program does not by itself provide access to Student Information. We limit access to information reasonably needed to run the program, support the student, communicate with the family, or protect safety. Information provided by a school may also be governed by applicable law and the school's agreement with Lando.
Advertising and measurement partners
We may provide adult contact information and information about adult website activity, customer status, or purchases to advertising and measurement partners. We use this information to measure advertising, retarget adult website visitors, match contact information to advertising-platform accounts, create or reach similar adult audiences, and avoid showing certain advertisements to existing customers. We may use an adult's customer status or transaction activity for these purposes, but we do not include a student's identity or details about the student's school, class, program, reports, activities, or health or safety in advertising data.
Under some state privacy laws, these advertising disclosures may be considered a "sale," "sharing" for cross-context behavioral advertising, or "targeted advertising," even when no money changes hands. We do not sell or share Student Information for targeted advertising.
Legal, safety, and corporate matters
We may disclose information when reasonably necessary to comply with law or legal process, protect the safety and rights of students or others, or investigate fraud or security incidents. Personal information may also be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of some or all of our business, subject to applicable law.
Children and student privacy
We collect Student Information to run our programs, communicate with families and schools, protect safety, and improve program quality.
We do not:
- Sell Student Information.
- Use Student Information for targeted advertising.
- Allow advertising technologies to collect Student Information.
- Condition enrollment on permission to use a student's identity, image, or voice in public marketing.
When a school provides or authorizes Student Information, we use it only to provide the program or services requested by the school. We do not use school-provided information for advertising, public marketing, or unrelated commercial purposes. We do not use Student Information to train general-purpose AI models.
A parent or legal guardian may ask to access, correct, or delete their child's information or withdraw consent for future collection where applicable. A school may exercise rights over information under its control as provided by law and the applicable agreement.
We provide notice and obtain verifiable parental consent before collecting children's personal information when required. We obtain separate consent for third-party disclosures when required by law. If a program requires recording or photography, we explain the requirement and the effect of declining or withdrawing permission before collection.
Photographs and classroom audio
Private family media
We may take identifiable photographs for program administration and private family updates. Families may separately choose who receives private photo updates.
Marketing media
We may ask a parent or legal guardian for permission to use identifiable student content, such as a student's image, voice, name, project, or testimonial, in public marketing. We use that content only after the parent or legal guardian affirmatively agrees. Declining or withdrawing permission does not affect enrollment or participation.
Parents and legal guardians may withdraw marketing permission at any time by contacting us. Withdrawal does not affect uses that occurred before we received it. We will stop new uses and take reasonable steps to remove the material from digital channels we control.
Classroom audio and coaching
We use classroom audio recordings for instructor coaching and program quality. Recording is required for participation. We explain the requirement and obtain any required permission before collection. A child cannot participate or continue if permission is declined or withdrawn.
Classroom recordings may include the voices of students, instructors, and others who are present. As described in Section 4, we may transcribe and analyze recordings and allow Lando staff to review them for instructor coaching and program quality.
Retention
We keep personal information for as long as needed for the purposes described in this Policy, including to provide our services, meet legal and contractual requirements, resolve disputes, and protect our users and business.
Backup copies may remain for a limited period before they are deleted.
Privacy rights
Depending on where you live and the law that applies, you may have the right to:
- Know or access the personal information we process.
- Correct inaccurate personal information.
- Delete personal information, subject to exceptions.
- Obtain a portable copy of certain information.
- Opt out of sale, sharing, targeted advertising, or certain profiling.
- Withdraw consent for future processing where we rely on consent.
- Appeal our refusal to act on a request.
Parents and legal guardians may exercise applicable rights for their children. To submit a request or appeal a denied request, email support@findlando.com. To opt out of sale, sharing, or targeted advertising, email the same address with the subject line "Privacy Choices".
We may take reasonable steps to verify the request and the requester's authority. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising a privacy right. If we deny an appeal, we will explain how to contact the appropriate regulator when required.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, taking into account the nature and sensitivity of the information. No system is completely secure, and we cannot guarantee absolute security.
If a security incident affects personal information, we will investigate and provide notices as required by applicable law and contract.
Changes to this Policy
We may update this Policy as our Services, practices, or legal obligations change. We will post the revised Policy with a new effective date and provide additional notice when required. If applicable law requires consent before a materially different use of personal information, we will obtain that consent before the new use begins.
Contact us
Lando Interactive Inc.
227 Forest Ave.
Palo Alto, CA 94301
Email: support@findlando.com
Text: (650) 374-5378